CRYOSS / LASTLIGHT FOUNDRY
Support
Contact the workshop
Email cryoss@cryoss.com. Include the game version, iPhone/iPad model and a short description. A screenshot can help; remove personal information first.
An ad did not unlock my decoration
Only completing the ad and receiving its reward confirmation unlocks the selected decoration. Closing early, no available ad or a failed load gives no reward. If the game says a reward was earned but could not be saved, free device storage and use Retry reward save before closing the app. Do not watch another ad for the same item. Tell us if the problem persists.
Ads are unavailable
You can still play and earn yard decorations through star goals. Development test ads do not generate revenue. Ad availability can depend on network, region, privacy choices and pacing. The current local limit is four presentations in a rolling 24 hours, with at least ten minutes between presentations.
Saved progress and privacy
Rewards are device-local. Reinstalling, replacing the device or restoring an older backup can affect local data. There is no developer cloud restore. Use Settings → Privacy & ads → Ad privacy options when the privacy provider requires that entry. See the privacy policy for deletion and backup details.
Report an inappropriate ad
Use the ad’s own reporting control if available, or email the approximate time, game version and a description. Never include passwords or payment details. Core gameplay does not require clicking an ad or installing another app.